Career Opportunities

Position Overview: The Hospital Manager works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with the Veterinarian to provide an efficient and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and excellent customer service.

Essential Position Functions:

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
• Orients and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff coordinates the DVM.
• Monitors Workforce Management for missed punches and management of overtime hours daily.
• Administers the daily operations.
• Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
• Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
• Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
• Responsible for all local accounting functions; ensure daily financial information is accurate.
• Oversees the management of the inventory and ensures proper documentation and systems are in place.
• May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
• May be responsible for contracts or negotiations with insurance providers.
• Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
• Performs other duties and responsibilities as assigned by the Manager.

Competencies:

• Analytical skills; strong ability to analyze information quickly and efficiently as it relates to the hospital’s finances.
• Strategic planning; the ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice.
• Leadership; ability to effectively manage and direct hospital staff towards a common goal.
• Decision-making skills; possess the ability to make good decisions, solve problems, and decide on essential matters.
• Communications; demonstrate the ability to communicate, orally, and in writing, effectively to convey necessary information to hospital staff.
• Resourcefulness and adaptability; the ability to take the initiative and get things done as well as the ability to adapt to changes or new information.
• Compliance; ability to understand and manage important compliance regulations and requirements of the hospital.
• Planning and prioritizing; must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.

Qualifications:

• Bachelor’s degree in business, health science or related field strongly preferred.
• At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
• Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) is preferred.
• May consider an equivalent combination of education, certification, training, and/or experience.

Position Knowledge and Skill Requirements:

• Ability to provide customer service in a courteous, prompt, and efficient manner.
• Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software.
• Establish and maintain productive and cooperative working relationships.
• Active time management and organizational skills to complete work promptly.
• Excellent communications skills both orally and in writing.
• Must be flexible with scheduling and able to work some weekends and holidays.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Depending on the functional area of assignment, tasks may involve extended periods at a keyboard or workstation and/or extended periods standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Other duties and responsibilities as assigned by management.

Additional Information: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

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Join this outstanding team as a veterinarian (or Veterinarian Medical Director) at beautiful Mt. Yonah Animal Hospital in Cleveland, GA. This position offers an unparalleled blend of professional fulfillment and community connection. Nestled in the picturesque North Georgia mountains, the hospital provides a serene and supportive environment for both staff and patients.

Veterinarians here benefit from a collaborative and passionate team dedicated to high-quality care. The hospital is equipped with advanced technology, allowing for comprehensive diagnostics and treatments that empower vets to make a real difference in the lives of animals and their families. The community’s warmth and appreciation for animal welfare create a rewarding atmosphere. The team has the opportunity to build lasting relationships with pet owners, fostering a sense of trust and loyalty that enriches the practice. 

In addition to the rewarding work, the beautiful surroundings provide ample opportunities for outdoor activities and a balanced lifestyle, making it an ideal place to both work and live. At Mt. Yonah Animal Hospital, veterinarians can truly thrive while making a positive impact on the lives of pets and their owners.

In this position you will help to develop and maintain a high quality; efficient and effective medical team, by fostering an environment of trust, teamwork and accountability. Work in tandem with the Hospital Manager and report directly to the Regional Manager. 

A little more about us: We are a full-service General Practice Animal Hospital; during business hours we also see urgent and emergency cases. We are known to practice integrative medicine to include acupuncture and we offer Chinese herbs to supplement standard medical care. We have close relationships with our clients as we are living and working alongside them in a unique and friendly mountain community. The hospital is beautiful and your doctors office will be in the loft above treatment. This is every veterinarians dream job! Come and see us today! www.Mtyonahanimalhospital.com 

Medical Director Position Functions: Assignment to the areas listed below may include the following additional essential job functions:

• Strategic Focus
  • Work with Medical staff to build an understanding and an appreciation of how behaviors impact revenue.
  • Provide feedback to Medical staff on weekly/monthly production performance and coach for improvement.
  • Participate in marketing efforts where appropriate and provide suggestions for improvement.
  • Work with the PetVet Support Center on staff contract and compensation issues.
  • Provide stability and leadership within the Hospital.
  • Work with the Hospital Manager on weekly priorities and expectations.
  • Participate in weekly operational conference calls.
  • Work with the Hospital Manager on Medical Staff Scheduling.
  • Utilize a one-on-one process for ongoing direct communication with Medical staff and other Hospital support staff.
• Tactical Focus
  • Resolve client issues where appropriate (when attending Medical staff or Hospital Manager have not been effective).
  • Receive and evaluate new product information.
  • Evaluate and monitor protocols for the daily running of the hospital from intake to discharge.
  • Monitor cases in the hospital and attend daily rounds when possible to be sure the highest standards are being upheld.
  • Recommend fees for new products and services.
  • Meet regularly with the Hospital Manager to review controllable costs:
    • Medical staff and Support payroll
    • Inventory
    • Other Medical related expenses
  • Participate in assistant and technician reviews.
  • Maintain availability to answer questions with regards to all aspects of the hospital.
  • Participate in practice management updates and training at all levels.

Benefit Opportunities:

• Competitive salary with performance-based incentives.
• Optional relocation package.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Generous paid time off allowance for vacation, sick leave, and holidays.
• Continuing education allowance and opportunities for advanced professional development.
• Veterinary licensing, state VMA, board certifications and DEA reimbursements
• Employer paid AVMA, PLIT, VIN, and PLUMBS memberships  
• Supportive work environment with a collaborative and experienced veterinary team.
• 401K retirement plan with 100% vested 
• Opportunity to live and work in a vibrant community surrounded by natural beauty and outdoor recreational opportunities.
• Emotional wellbeing and employee assistance programs 
• Free Calm App membership 

Cleveland, Georgia, offers a charming small-town atmosphere surrounded by stunning natural beauty. Nestled in the foothills of the Blue Ridge Mountains, it's perfect for outdoor enthusiasts who enjoy hiking, fishing, and exploring local parks. The vibrant community hosts various festivals and events throughout the year, fostering a strong sense of camaraderie among residents. With a low cost of living and access to quality schools, it's a great place for families and individuals alike. Plus, its proximity to attractions like Helen and Lake Burton makes weekend adventures easily accessible.

If this is the leadership role for you, please email your resume to Porsha Bale Pbale@petvetcarecenters.com or apply at https://www.petvetcareers.com/.

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